RollSorted support

Need help, found a bug or have an idea? Email support@solsticesuiteapps.com. A real person reads every message, usually within two business days.

Include your iPhone model, iOS version, app version from Settings and what happened. For archive problems, tell us the folder or provider type and the message shown. Please do not send private photos, video files or account credentials.

Archive without a drive

1. Open Library, select the years you want and tap Archive. Continue sorting remains available from Library.
2. Choose Use On My iPhone, or choose a drive or Files folder. Allow original downloads only if you want Photos to download missing original resources from iCloud Photos.
3. Tap Copy and check. Keep the app open while it copies and checks the files. An interrupted or failed copy cannot authorize removal.
4. Open the archive receipt to see checked items and files. Expand an item to see its resource names and paths. For an on-phone archive, open Files → On My iPhone → RollSorted → Archives.

The On My iPhone folder stays on the same phone. Removing the Photos originals frees no space. Deleting RollSorted deletes its local folder; move files you want to keep to another destination first.

Review originals separately

From a checked receipt, tap Review originals and select the exact originals. Keep is excluded unless you explicitly include it. Favorites, Protected and Skipped originals are excluded. The app checks the files, source resources and current eligibility again, then asks Photos for confirmation. On My iPhone also shows a same-phone warning before Continue to Photos.

Cancel the review or the Photos confirmation to retain the originals. Confirming removes only that reviewed selection. Items already marked in the general Review tab are unaffected. Archiving does not change Keep or Skip decisions and does not earn sorting or daily-goal credit.

Destination rules

• External drive: reviewed removal is available after fresh file and source checks.
• On My iPhone: the copies are on the same phone; removing originals frees no space and the app's local folder is deleted with the app.
• iCloud Drive: every copied file must report a completed upload and pass fresh checks before removal.
• Other or unclassified provider: copying and checking only. Unknown status does not unlock removal.

If copying stops or a check fails

Keep the originals. Reconnect the drive or folder and use Check files again. Use Resume archive for interrupted work; valid completed files are checked before they are reused. Archive again creates a fresh copy job when you need a new archive. Changed or missing files, source edits, reduced Photos access, unsupported large files and full or read-only destinations can block completion or removal. The app shows the failure and leaves affected originals in Photos.

Live Photos, edits and albums

Archives include all exposed original and current Photos resources. A Live Photo needs its still and video companion files. Edits, alternates and adjustment resources are saved as files when Photos exposes them. Albums are not reconstructed in the archive. A missing required resource blocks checked completion or removal.

iCloud Photos and storage

Deleting an original from iCloud Photos also affects your synced devices. Photos manages Recently Deleted, so storage is not reclaimed immediately. Copied bytes and removed-resource totals are file quantities, not a measurement of newly freed device space. RollSorted does not put original photo or video files in its optional account backup; a cloud-backed destination you choose may upload archive files through that provider.

Sorting, reminders and progress

Use Continue sorting or the Sort tab to keep, skip or mark items. Nothing marked for removal is deleted until you confirm in Review. Daily goal and optional reminders are in Settings. Optional account backup and progress export/import carry sorting records and archive history, not media or folder access grants. Reconnect a destination and check files again after restoring archive history.

Home Screen and Lock Screen widgets

Add RollSorted from your Home Screen widget gallery. The small widget shows how many photos and videos remain toward today's sorting goal. The medium widget also shows a year ready to archive or a dated checked archive. Tap the sorting side to open Sort and the archive side to open Library. When the goal is off, its tap opens Settings. Lock Screen widgets show the sorting goal in words or a progress ring.

Keep, Skip or mark an item through the app to update your sorting progress. Archiving does not earn daily goal credit. The goal resets at local midnight. If the widget asks you to open RollSorted, open the app to refresh permission and progress. A checked archive date is history; use Review originals for fresh file and source checks before removal.

Subscriptions and accounts

All features are free and work without an account. The free app has occasional, dismissible promotions for our own apps, with no ads during the first 24 hours. Optional weekly, monthly and annual supporter subscriptions remove ads and automatic signup reminders; they do not unlock features. Apple shows the current price and manages billing.

To cancel a subscription, open iPhone Settings → your name → Subscriptions. Request refunds through Apple. Account sign-out and deletion are in RollSorted Settings. Deleting the account removes its online backups across our apps.

Privacy requests

Read the Privacy Policy. For access or deletion requests, email privacy@solsticesuiteapps.com.

Company

Solstice Labs LLC, a Colorado limited liability company. Mailing address: 215 S Wadsworth Blvd Ste 400, Lakewood, CO 80226.